At Folkways Experiences Pvt. Ltd. (“we,” “us,” “our”), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, engage with our services, or otherwise interact with us. Please read this Privacy Policy carefully to understand our views and practices regarding your personal data and how we will treat it.
1. Information We Collect
We may collect and process the following types of information:
1.1 Personal Information: We collect personal information that you provide to us when you:
Make a booking or inquiry (e.g., name, email address, phone number, postal address, passport details, etc.).
Subscribe to our newsletters or marketing communications.
Participate in surveys, contests, or promotions.
Communicate with us via phone, email, WhatsApp, social media, or other channels.
1.2 Payment Information: We collect payment information necessary to process transactions (e.g., credit/debit card details, billing address). This information is processed securely through our payment processors and is not stored by us.
1.3 Automatically Collected Information: When you visit our website, we may automatically collect certain information, including:
Log Data: IP address, browser type, operating system, referring/exit pages, and date/time stamps.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website, analyze site traffic, and understand user preferences.
1.4 Location Information: With your consent, we may collect information about your location to provide location-based services, such as recommending nearby attractions or travel options.
2. How We Use Your Information
We use the information we collect for various purposes, including:
2.1 To Provide Our Services:
Process and confirm bookings, reservations, and payments.
Communicate with you about your bookings, including sending confirmation emails, itineraries, and updates.
Customize your travel experience based on your preferences.
2.2 To Improve Our Services:
Analyze user behavior and preferences to enhance our services and website functionality.
Conduct surveys, research, and analysis to improve our offerings.
2.3 For Marketing and Promotional Purposes:
Send you newsletters, special offers, and promotional materials that may interest you.
Display personalized advertisements on our website and third-party platforms.
2.4 For Security and Legal Compliance:
Protect our users, employees, and business against fraud, unauthorized access, and other illegal activities.
Comply with legal obligations, enforce our terms and conditions, and resolve disputes.
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
3.1 Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our business, such as:
Payment processors for handling transactions.
IT service providers for managing our website and IT infrastructure.
Marketing and advertising agencies for running our campaigns.
Travel partners, such as airlines, hotels, and local tour operators, to facilitate your bookings.
3.2 Legal Requirements: We may disclose your information if required by law or in response to valid legal processes, such as subpoenas or court orders.
3.3 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs.
4. Your Rights and Choices
4.1 Access and Correction: You have the right to access and update the personal information we hold about you. If you believe any information we have is incorrect or incomplete, please contact us to correct or update it.
4.2 Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.
4.3 Withdrawal of Consent: Where we rely on your consent to process your personal data, you have the right to withdraw your consent at any time. This may affect our ability to provide certain services to you.
4.4 Opting Out of Marketing Communications: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in the emails or by contacting us directly.
4.5 Deletion: You have the right to request the deletion of your personal data, subject to certain legal obligations that may require us to retain some information.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no internet-based service can be completely secure, and we cannot guarantee the absolute security of your data.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.
7. International Data Transfers
Your personal data may be transferred to and processed in countries outside your home country. These countries may have data protection laws that differ from those in your country. We take steps to ensure that your data is protected in accordance with this Privacy Policy, regardless of where it is processed.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.
The same Privacy Policy applies for travel and tour services where a parent or guardian has provided the information for individuals under the age of 18.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. We will notify you of any significant changes by posting the updated policy on our website and updating the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
